Case Studies

Don’t take our word for it, check out what Knock customers have to say about us! 

Knock helps CARROLL pivot to personalization

CARROLL, an NMHC Top Manager and Owner, is “not shy” about implementing new technology platforms, especially when something isn’t working. With over 36,000 units under management, and at least 17 tools that leasing associates use every day, the firm focuses on implementing the best and easiest solutions. So, when they found themselves with a customer...
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How Wimmer Communities modernized their front office tech stack and met prospects’ needs during COVID

Wimmer Communities is a family-owned property management firm headquartered just outside Milwaukee, Wisconsin. With 3,600+ units under management with Knock, the company prides itself on staying in front of industry trends and delivering on the digital expectations of renters, prospects and teams. Michelle Lazebnik, Wimmer’s Chief Information Officer, wanted to implement online appointments and chatbots...
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Davis Development Realizes Lease-Up Lift with Knock

Georgia-based Davis Development builds, owns and manages traditional and mid-rise multifamily communities with a boutique feel. With over 34 properties and 4,800 units across the country, plus more in the pipeline, the firm needed a streamlined way to manage their developments and stay ahead of the competition in crowded markets. Before Knock Before using Knock’s...
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Knock helps Aspen Square streamline their front office tech stack and increase conversions

Aspen Square Management is a real estate investment and property management company with nearly 17,000 apartments in 16 states. As one of the first to build its own front office tools, the firm is well-known in the multifamily industry for being tech-savvy and focused on innovation across all aspects of its business.  For the property...
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Knock’s Renewal CRM gives Griffis’ teams an extra month to fill units

Griffis Residential is a multifamily real estate investment company with nearly 8,000 apartment homes across the Western United States. The company was an early partner with Knock, and the team recently piloted our latest feature: Knock Renewal CRM, which is designed to improve economic occupancy by giving front office teams more time to source and...
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Pegasus maintains business continuity and leasing velocity with Knock

Pegasus Residential, a top 50 multifamily operator headquartered near Atlanta, manages more than 34,000 units in 34 markets located throughout the southeast and Texas. With safety of employees and residents paramount in the new COVID-19 reality, social distancing and remote work have become part of everyday life for the firm.   Even as so much has...
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Knock Talk Ep 8 w/ Davis Development — Marketing Directors talk Lease-ups, Insights & Analytics and more!

We had an amazing time welcoming Davis Development to our home in Seattle to learn about how Knock helps drive better leasing results across their entire organization! — As always, a huge shout out to the entire Davis team and especially Carissa Brogdon & Jessica Gooden! Featured Company — Davis Development —  
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Knock Talk Ep. 7 — Leasing Team Performance and Lead Engagement w/ Mark Craven & Tribute Properties

We sat down with Mark Craven of Tribute Properties, to talk about how they effectively engage with leads and manage team performance with Knock! Featured Community — South Front – Tribute Premier Living Featured Community — The Townhomes at Beau Rivage – Tribute Townhome Living Featured Company — Tribute Properties —  
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Knock Talk Ep. 6 w/ Nicole Samson of Carter-Haston

We sat down with Nicole Samson, Regional Vice President at Carter-Haston, to talk about how she utilizes Knock Insights to quickly identify and correct performance issues across her region. Featured Community — Cumberland on Church  Featured Company — Carter Haston  — [Transcript] My name is Nicole Samson, I am a Regional Vice President for Carter-Haston....
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Knock Talk Ep. 5 w/ Jennifer Chestnutt of Griffis Residential — CRM and Chatbot

We sat down with Jennifer Chestnutt, Director of Digital Marketing, to talk about the future of multifamily technology and how Griffis is approaching the ever-evolving customer experience that they deliver to renters. — Featured Company Griffis Residential Featured Communities Griffis Union Station Griffis North Union  “My name is Jennifer Chestnutt, I am the Director of...
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Knock Talk — Mary Beth Thede of Magnolia Capital

We are always thrilled to sit down with our customers and learn more about how Knock has improved their leasing performance! On this installment of Knock Talk we sat down with Marketing Manager, Mary Beth Thede of Magnolia Capital and discussed what sets us apart from other CRMs, and how Knock delivers unparalleled insights into...
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Knock Talk — Carter-Haston on Lowering ILS Costs, While Increasing Occupancy

We had the pleasure of speaking with the Carter-Haston team at Cumberland Pointe in Noblesville, IN to better understand how they are utilizing Knock. We caught word that their occupancy had recently jumped from 90% to 97%, all while reducing their ILS channels and spend. So how is it possible to sign more leases while...
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Knock Talk — Kristin Sanders & Nacho Diego on Leasing Team Performance

Kristin Sanders, Marketing & Training Director at Wesley Apartment Homes, along with Nacho Diego, share their insights on how Knock has improved their leasing team performance and given them the transparency they need to be able to assist their teams across their portfolio. “All communications in Knock stay in one place and it’s essentially a...
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Knock Talk — Nacho Diego on Simplified Communications

Nacho Diego, Principal of Wesley Apartment Homes, shares his thoughts on why Wesley only utilizes the “best in breed” when it comes to their tech stack. He also explains how they view Knock as a “catch-all lead funnel” and how his leasing teams can communicate with prospects in any medium — all in one place. “The...
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Knock Talk — Nichole Granquist of Pioneer Acquisitions

On this installment of Knock Talk, we had the pleasure of speaking with Nichole Granquist, Director of Revenue & Leasing, at Pioneer Acquisitions. Nichole has been in the multifamily industry for over a decade and has directed a diverse range of initiatives at Pioneer. Like so many of us, Nichole brought her cross-industry experience and...
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Case Study — HNN on Removing Leasing Team Distractions

Jennifer Staplin, Organizational Development Manager at HNN Associates, was eager to solve a common problem for affordable property managers — high volumes of applicants were overwhelming her leasing teams. After a quick demo of Knock, she saw the potential online scheduling to better qualify applicants and began a trial of the platform. Knock’s Online Scheduling...
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Knock — Text To Tour

Reed Dunn, Marketing Director at Blanton Turner, shares his experiences with Knock’s Text to Tour feature. “I put the text to tour message on [A-Boards], and we saw a huge spike in our traffic as a result of Text to Tour.” — Reed Dunn, Marketing Director Featured Company Blanton Turner Featured Properties Waterton Apartments Cora...
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Knock Talk — Reed Dunn on Customer Expectations in Multifamily

Reed Dunn, Marketing Director at Blanton Turner, shares his thoughts on current and future trends in the Multifamily Property Management industry. He explains how Blanton Turner is ahead of these paradigm shifts and how Knock CRM allows them to be available to potential renters 24/7. “[Knock] is a 24-hour tool…so we don’t have to have...
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Case Study — NRED on Improve Conversion with Better Engagement

Amy Siebert, VP Sales & Marketing with Nolan Real Estate Services, met with Knock at the AIM Conference in May of 2016 about ways to improve prospect and resident engagement across their 6,500-unit portfolio. A demo convinced her of the Knock communication platform’s potential not just to meet Nolan’s ambitious engagement targets, but to blow...
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Reduce Call Center Costs & Improve Tour Conversion

Emily McCann, Vice President of Marketing for WestCorp, was evaluating CRM platforms to replace their existing provider. Committed to a phenomenal customer experience, Emily sought a technology provider that would satisfy the customer service expectations of modern renters. In her initial product review she was impressed by how Knock empowers prospects to engage with communities...
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Speed Up The Lease Up

Knock contacted the Sares-Regis Group after noticing that community websites were relying on contact forms and were not converting web traffic into tours as efficiently as possible. After a demo with Regional VP, Kelly Vickers, she agreed and was eager to test the performance of Knock’s online scheduling at a high-profile lease up community in...
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