Case Studies

Don’t take our word for it, check out what Knock customers have to say about us! 

(Case Study) Integrations, Insights, Impact: How GoldOller Modernized Leasing Operations with Knock

By: Meg Cressey, copywriter @ Knock CRM With more than 16,000 units under management, Philadelphia-based GoldOller crosses their T’s and dots their I’s when it comes to vetting new tools. “We use software to the fullest,” shares Michelle Cornelison, director of training and development. Cornelison, who has been with the company since its founding in...
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(Case Study) Envolve Leverages Knock to Save Time and Bring Efficiency to Their Affordable Portfolio

By: Meg Cressey, copywriter @ Knock CRM A common challenge for property management companies with affordable housing communities as part of a more diversified portfolio is finding software that works with every type of asset. As a result, affordable housing often gets left in the (tech) dust. “With affordable housing, there is often a worry...
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(Case Study) Working Smarter, Not Harder: How Scott Management Increased Closing Rates and Improved Team Performance with Knock

By: Meg Cressey, copywriter @ Knock CRM A mainstay of the Washington, D.C., area multifamily community since 1961, Scott Management has always worked to ensure their teams had the support they needed to excel. Now with nearly 4,500 units across the region, Scott has channeled that ethos into adopting technology that helps them gain a...
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(Case Study) Flournoy Properties Group optimizes ad spend and team performance with Knock’s best-in-class analytics

By: Meg Cressey, copywriter @ Knock CRM With more than 5,200 units under management, and goals to continue expanding their portfolio in the near future, Flournoy Properties Group was making major business decisions every day — but lacked the correct data to solidify those decisions. “We didn’t have a CRM at all prior to Knock,...
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(Case Study) Knock’s key insights give Paredim Communities a competitive leg up 

By: Meg Cressey, copywriter @ Knock CRM Easy-to-use communication tools, and valuable data points give Knockstars some edge. Dedicated to “Apartment Living Done Right,” Connecticut-based Paredim Communities needed a behind-the-scenes CRM that ensured just that—an effective, efficient means of managing their 1,800 to 2,000 units. Fortunately, Brian Lemire, Director of Operations, was introduced to Knock...
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(Case Study) How Living Well Homes improved leasing team performance and streamlined communications with Knock

By: Meg Cressey, copywriter @ Knock CRM In 2019, Living Well Homes realized it didn’t have enough oversight on how employees were engaging with their leads. “We didn’t have enough oversight on how our leasing teams were communicating with their prospects — nor data on our response rates and timing,” says Emily, who oversees communications...
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(Case Study) Edgewood and Vantage Management creates efficiencies with Knock CRM’s real-time data

Edgewood and Vantage Management is an “extremely data-driven” third-party property manager.  With nearly 40 investor/owner clients, 150+ properties and 25,000+ units, consistent and accurate reporting and forecasting are vital to the company’s success.  However, quality reporting and forecasting can be hard to come by – even in the best of times. In the post-COVID era,...
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CARROLL improves lead-to-lease by 6.7% with Knock

CARROLL, an NMHC Top Manager and Owner, is “not shy” about implementing new technology platforms, especially when something isn’t working. With over 36,000 units under management, and at least 17 tools that leasing associates use every day, the firm focuses on implementing the best and easiest solutions. So, when they found themselves with a customer...
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Wimmer Communities modernizes front office tech stack with Knock

Wimmer Communities is a family-owned property management firm headquartered just outside Milwaukee, Wisconsin. With 3,600+ units under management with Knock, the company prides itself on staying in front of industry trends and delivering on the digital expectations of renters, prospects and teams. Michelle Lazebnik, Wimmer’s Chief Information Officer, wanted to implement online appointments and chatbots...
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45 leases in 4 weeks: Davis Development realizes lease-up lift with Knock

Georgia-based Davis Development builds, owns and manages traditional and mid-rise multifamily communities with a boutique feel. With over 34 properties and 4,800 units across the country, plus more in the pipeline, the firm needed a streamlined way to manage their developments and stay ahead of the competition in crowded markets. Before Knock Before using Knock’s...
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Aspen Square increases conversions with Knock

Aspen Square Management is a real estate investment and property management company with nearly 17,000 apartments in 16 states. As one of the first to build its own front office tools, the firm is well-known in the multifamily industry for being tech-savvy and focused on innovation across all aspects of its business.  For the property...
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Pegasus maintains business continuity and leasing velocity with Knock

Pegasus Residential, a top 50 multifamily operator headquartered near Atlanta, manages more than 34,000 units in 34 markets located throughout the southeast and Texas. With safety of employees and residents paramount in the new COVID-19 reality, social distancing and remote work have become part of everyday life for the firm.   Even as so much has...
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Knock Talk Ep 8 w/ Davis Development — Marketing Directors talk Lease-ups, Insights & Analytics and more!

We had an amazing time welcoming Davis Development to our home in Seattle to learn about how Knock helps drive better leasing results across their entire organization! — As always, a huge shout out to the entire Davis team and especially Carissa Brogdon & Jessica Gooden! Featured Company — Davis Development —  
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Knock Talk Ep. 7 — Leasing Team Performance and Lead Engagement w/ Mark Craven & Tribute Properties

We sat down with Mark Craven of Tribute Properties, to talk about how they effectively engage with leads and manage team performance with Knock! Featured Community — South Front – Tribute Premier Living Featured Community — The Townhomes at Beau Rivage – Tribute Townhome Living Featured Company — Tribute Properties —  
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Knock Talk Ep. 6 w/ Nicole Samson of Carter-Haston

We sat down with Nicole Samson, Regional Vice President at Carter-Haston, to talk about how she utilizes Knock Insights to quickly identify and correct performance issues across her region. Featured Community — Cumberland on Church  Featured Company — Carter Haston  — [Transcript] My name is Nicole Samson, I am a Regional Vice President for Carter-Haston....
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Knock Talk Ep. 5 w/ Jennifer Chestnutt of Griffis Residential — CRM and Chatbot

We sat down with Jennifer Chestnutt, Director of Digital Marketing, to talk about the future of multifamily technology and how Griffis is approaching the ever-evolving customer experience that they deliver to renters. — Featured Company Griffis Residential Featured Communities Griffis Union Station Griffis North Union  “My name is Jennifer Chestnutt, I am the Director of...
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Magnolia Capital lands 35% for lead-to-tour conversion—with Knock

We are always thrilled to sit down with our customers and learn more about how Knock has improved their leasing performance! On this installment of Knock Talk we sat down with Marketing Manager, Mary Beth Thede of Magnolia Capital and discussed what sets us apart from other CRMs, and how Knock delivers unparalleled insights into...
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Cumberland Pointe’s occupancy jumps from 90% to 97%—with Knock

We had the pleasure of speaking with the Carter-Haston team at Cumberland Pointe in Noblesville, IN to better understand how they are utilizing Knock. We caught word that their occupancy had recently jumped from 90% to 97%, all while reducing their ILS channels and spend. So how is it possible to sign more leases while...
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Knock Talk — Kristin Sanders & Nacho Diego on Leasing Team Performance

Kristin Sanders, Marketing & Training Director at Wesley Apartment Homes, along with Nacho Diego, share their insights on how Knock has improved their leasing team performance and given them the transparency they need to be able to assist their teams across their portfolio. “All communications in Knock stay in one place and it’s essentially a...
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Knock Talk — Nacho Diego on Simplified Communications

Nacho Diego, Principal of Wesley Apartment Homes, shares his thoughts on why Wesley only utilizes the “best in breed” when it comes to their tech stack. He also explains how they view Knock as a “catch-all lead funnel” and how his leasing teams can communicate with prospects in any medium — all in one place. “The...
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Pioneer Acquisitions improves accountability with Knock

On this installment of Knock Talk, we had the pleasure of speaking with Nichole Granquist, Director of Revenue & Leasing, at Pioneer Acquisitions. Nichole has been in the multifamily industry for over a decade and has directed a diverse range of initiatives at Pioneer. Like so many of us, Nichole brought her cross-industry experience and...
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Knock helps HNN reduce unqualified applicants by 52%

Jennifer Staplin, Organizational Development Manager at HNN Associates, was eager to solve a common problem for affordable property managers — high volumes of applicants were overwhelming her leasing teams. After a quick demo of Knock, she saw the potential online scheduling to better qualify applicants and began a trial of the platform. Knock’s Online Scheduling...
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Knock — Text To Tour

Reed Dunn, Marketing Director at Blanton Turner, shares his experiences with Knock’s Text to Tour feature. “I put the text to tour message on [A-Boards], and we saw a huge spike in our traffic as a result of Text to Tour.” — Reed Dunn, Marketing Director Featured Company Blanton Turner Featured Properties Waterton Apartments Cora...
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Knock Talk — Reed Dunn on Customer Expectations in Multifamily

Reed Dunn, Marketing Director at Blanton Turner, shares his thoughts on current and future trends in the Multifamily Property Management industry. He explains how Blanton Turner is ahead of these paradigm shifts and how Knock CRM allows them to be available to potential renters 24/7. “[Knock] is a 24-hour tool…so we don’t have to have...
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NRED improves lead-to-tour conversion by 2.5x with Knock

Amy Siebert, VP Sales & Marketing with Nolan Real Estate Services, met with Knock at the AIM Conference in May of 2016 about ways to improve prospect and resident engagement across their 6,500-unit portfolio. A demo convinced her of the Knock communication platform’s potential not just to meet Nolan’s ambitious engagement targets, but to blow...
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WestCorp reduces call center costs by 30% with Knock

Emily McCann, Vice President of Marketing for WestCorp, was evaluating CRM platforms to replace their existing provider. Committed to a phenomenal customer experience, Emily sought a technology provider that would satisfy the customer service expectations of modern renters. In her initial product review she was impressed by how Knock empowers prospects to engage with communities...
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Sares-Regis Group signs 36 leases in 6 months worth over $1M Knock

Knock contacted the Sares-Regis Group after noticing that community websites were relying on contact forms and were not converting web traffic into tours as efficiently as possible. After a demo with Regional VP, Kelly Vickers, she agreed and was eager to test the performance of Knock’s online scheduling at a high-profile lease up community in...
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