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Case Studies
By: Meg Cressey, copywriter @ Knock CRM With more than 16,000 units under management, Philadelphia-based GoldOller crosses their T’s and dots their I’s when it comes to vetting new tools. “We use software to the fullest,” shares Michelle Cornelison, director of training and development. Cornelison, who has been with the company since its founding in...
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By: Meg Cressey, copywriter @ Knock CRM A common challenge for property management companies with affordable housing communities as part of a more diversified portfolio is finding software that works with every type of asset. As a result, affordable housing often gets left in the (tech) dust. “With affordable housing, there is often a worry...
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By: Meg Cressey, copywriter @ Knock CRM A mainstay of the Washington, D.C., area multifamily community since 1961, Scott Management has always worked to ensure their teams had the support they needed to excel. Now with nearly 4,500 units across the region, Scott has channeled that ethos into adopting technology that helps them gain a...
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By: Meg Cressey, copywriter @ Knock CRM With more than 5,200 units under management, and goals to continue expanding their portfolio in the near future, Flournoy Properties Group was making major business decisions every day — but lacked the correct data to solidify those decisions. “We didn’t have a CRM at all prior to Knock,...
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By: Meg Cressey, copywriter @ Knock CRM Easy-to-use communication tools, and valuable data points give Knockstars some edge. Dedicated to “Apartment Living Done Right,” Connecticut-based Paredim Communities needed a behind-the-scenes CRM that ensured just that—an effective, efficient means of managing their 1,800 to 2,000 units. Fortunately, Brian Lemire, Director of Operations, was introduced to Knock...
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By: Meg Cressey, copywriter @ Knock CRM In 2019, Living Well Homes realized it didn’t have enough oversight on how employees were engaging with their leads. “We didn’t have enough oversight on how our leasing teams were communicating with their prospects — nor data on our response rates and timing,” says Emily, who oversees communications...
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Edgewood and Vantage Management is an “extremely data-driven” third-party property manager.  With nearly 40 investor/owner clients, 150+ properties and 25,000+ units, consistent and accurate reporting and forecasting are vital to the company’s success.  However, quality reporting and forecasting can be hard to come by – even in the best of times. In the post-COVID era,...
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CARROLL, an NMHC Top Manager and Owner, is “not shy” about implementing new technology platforms, especially when something isn’t working. With over 36,000 units under management, and at least 17 tools that leasing associates use every day, the firm focuses on implementing the best and easiest solutions. So, when they found themselves with a customer...
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Wimmer Communities is a family-owned property management firm headquartered just outside Milwaukee, Wisconsin. With 3,600+ units under management with Knock, the company prides itself on staying in front of industry trends and delivering on the digital expectations of renters, prospects and teams. Michelle Lazebnik, Wimmer’s Chief Information Officer, wanted to implement online appointments and chatbots...
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Georgia-based Davis Development builds, owns and manages traditional and mid-rise multifamily communities with a boutique feel. With over 34 properties and 4,800 units across the country, plus more in the pipeline, the firm needed a streamlined way to manage their developments and stay ahead of the competition in crowded markets. Before Knock Before using Knock’s...
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