Centralize multi-channel engagement — phone, email, text, chat, social media — into a single platform. Because these days your leasing team needs to be everywhere.
The to-do list automatically sorts leads based on specific criteria set by your team, freeing your team to focus on the right leads every time.
Follow-up is critical to the sales process. Use customer reminders to make sure you stay on top of every conversation.
The higher your team’s engagement score, the happier their leads and residents. Look at portfolio properties and individual buildings in order to ensure that engagement is on point.
No matter how prospects wish to engage – via email, text, calls, chat, or social media – Knock enables you to receive, manage and respond to all communication on a single platform.
Knock enables mass messaging based on specific attributes and one-to-one engagement across email, phone, text and chat. All communication is saved and can be referenced later.
Get a jumpstart on common questions with canned response templates, or set up automatic replies with rules.
With every customer conversation and scheduled tour recorded in one place, your team can work together behind the scenes to convert leads quickly.
Knock enables you to engage the right way every time by coordinating next steps with in-line comments, tracked alongside a full engagement history.
Assign leads and tours to team members and view completion of follow-ups in real time.
Track key metrics like lead volume, cost per lead, and response time.
Gain detailed insight into team and individual performance with powerful analytics.
Meet occupancy goals by measuring expected leases and projected renewals.