Call, text, email, chat and social media — Knock gives your team instant access to all customer communication.
By monitoring and recording where all of your phone traffic originates, Knock’s voice tools give you a detailed understanding of every conversation.
Our inbound recording helps leasing teams discover new ways to provide a better experience.
Not all callers like to spend time on the phone. Knock allows prospects to convert a call into a text conversation immediately.
Text is the fastest-growing communication channel within Multifamily, across all age groups.
Knock allows all prospects to text the community from every marketing source.
Leads engaged via text consistently convert at a higher rate than traditional phone calls and emails.
All new leads immediately receive an email encouraging them to schedule a tour online.
Mass email prospects and residents based on stage in the pipeline or by specific attributes.
Get a jumpstart on common questions with canned response templates, or set up automatic replies with rules.
64% of US consumers engage with businesses via chat on a regular basis.
Chatbots have been shown to answer 82% of inbound customer service questions when leasing agents are not available.
Knockbot can be deployed with just a few lines of code and works for you 24/7/365.
Knock seamlessly integrates with Facebook features so that any time a prospect sends you a message, it will show up directly in your Knock account.
Whether they are on their laptop watching TV or using their mobile phone on the bus, Knock allows you to engage Facebook prospects whenever they want.
When you integrate your Facebook pages with Knock, all Lead Ad submissions will be treated like any other lead within the Knock platform. Leads will immediately receive an auto-response via email, and your team will have access to all critical data.