Call, text, email, chat and social media – Knock gives your team instant access to all customer communication.
By monitoring and recording where all of your phone traffic originates, Knock’s voice tools give you a detailed understanding of every conversation.
Our inbound recording helps leasing teams discover new ways to provide a better experience.
Not all callers like to spend time on the phone. Knock allows prospects to convert a call into a text conversation immediately.
Text is the fastest-growing communication channel within Multifamily, across all age groups.
Knock allows all prospects to text the community from every marketing source.
Leads engaged via text consistently convert at a higher rate than traditional phone calls and emails.
All new leads immediately receive an email encouraging them to schedule a tour online.
Mass email prospects and residents based on stage in the pipeline or by specific attributes.
Get a jumpstart on common questions with canned response templates, or set up automatic replies with rules.
64% of US consumers engage with businesses via chat on a regular basis.
Chatbots have been shown to answer 82% of inbound customer service questions when leasing agents are not available.
Knockbot can be deployed with just a few lines of code and works for you 24/7/365.