Prospect and Resident CRM

With Knock’s Prospect and Renewal CRM, front office teams have access to the best tools in the industry to communicate with prospective and existing residents.

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Convert prospects on any channel

Knock® lets you communicate with the people in your pipeline the way they want. Text, email, chat, social, phone call — they’re all visible on a single conversation screen, so you’re always able to deliver on their expectations and track their entire leasing journey from start to finish.

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Reduce turnover

Knock provides the tools leasing teams need to send resident satisfaction sky high and eliminate unwanted turnover.

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Improve leasing conversions with automation

Leasing doesn’t have to be so complicated. With tens of millions of prospect interactions under our belt, we’ve turned the most critical leasing tasks into an automated dashboard, so property teams can focus on conversions without getting lost in task management.

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Success in Multifamily Leasing Performance

Our survey of 700+ multifamily professionals reveals top operational priorities and areas of friction — and illuminates paths to align frontline and front office goals, improve performance, and drive success.

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Here’s your report!

Success in Multifamily Leasing Performance Report

Features include

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Omni-channel communications

With SMS, email, Facebook messenger, chatbot, livechat, and phone, you can communicate with leads on the channel they prefer.

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Automated responses

Automation ensures 100% of prospects get an immediate response, giving leasing teams time to work on more personalized outreach.

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Quick reply templates

Save time with ready-to-use messaging templates for email and SMS.

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Mass messaging

Need to send a message to a waitlist or to existing residents? Knock’s messaging tools make it easy to reach them all with one click.

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Performance tracking

With Knock Business Insights, management can dig deeper into follow-ups, conversions, engagement, and call logs — for individuals, teams, and regions.

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Quote generator

Generate and send quotes within messages, all from one screen.

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Discover more leasing insights & best practices

Living Well Case Study
Living Well improves leasing team performance with Knock
Research Report
Success in Multifamily Leasing Performance: Aligning Frontline and Front Office Priorities
Stonemark Article
Stonemark Uses Quick Replies to Decrease Response Times and Improve Leasing Team Efficiency