The most powerful CRM in multifamily

Ready to supercharge your tech stack? Knock modernizes front office operations, giving property teams access to state-of-the-art sales and engagement tools while reducing outdated and redundant tech.

The most powerful CRM in multifamily

Ready to supercharge your tech stack? Knock modernizes front office operations, giving property teams access to state-of-the-art sales and engagement tools while reducing outdated and redundant tech.

Improve leasing conversions with automation

Leasing doesn’t have to be so complicated. With tens of millions of prospect interactions under our belt, we’ve turned the most critical leasing tasks into an automated dashboard, so property teams can focus on conversions without getting lost in task management.

Convert prospects on any channel

Knock lets you communicate with the people in your pipeline the way they want. Text, email, chat, social, phone calls – they’re all visible on a single conversation screen, so you’re always able to deliver on their expectations and track their entire leasing journey from start to finish.

Improve what you measure

If you don’t have trustworthy metrics, how can teams ensure they’re hitting their goals? Our industry-leading analytics dramatically simplifies goal-setting and performance management, making success come easy for property managers and even easier for leasing teams.

Full-team collaboration delivers more leases

Goals are reached faster when teams work together. With Knock, teammates can have access to each other’s workstreams, inboxes, contacts, and calendars, across properties – ensuring that work always gets done.

"What sets Knock apart is its ease of use. We've seen occupancy jump from 90% to 97% while decreasing the number of ILS's that we use."

- Niki Patterson, property manager at Carter-Haston

Finders, features

With Knock’s Prospect CRM, here’s what’s in store:

  • Omni-channel communicationsWith SMS, email, Facebook messenger, chatbot, livechat, and phone, we cover every channel, so you can communicate with leads on the channel they want.
  • Automated task listA single dashboard that automatically consolidates all daily tasks for leasing teams.
  • Knock Engagement ScoreTune in to your team’s responsiveness via a daily score that combines all completed tasks.
  • Performance trackingWith Knock Business Insights, management can dig deeper into follow-ups, conversions, engagement, and call logs - for individuals, teams, and regions.
  • Team calendarQuickly access and edit property schedules, tours, and team meetings.
  • Multi-team dashboardManage leads across multiple teams and communities—from one convenient location.
  • Lease-up accountsIf you’re starting a lease-up, Knock can create a shell account to start generating traffic, sourcing leads, and closing prospects long before the doors ever open.
  • Automated responsesAutomation ensures 100% of prospects get an immediate response while leasing teams work on more personalized outreach.
  • Quick reply templatesSave time with ready-to-use messaging templates for email and SMS.
  • Segmented, personalized, waitlisted mass messagingNew 2BR available? Segment your entire prospect list (or waitlist) and send a personalized mass message to get that unit filled.
  • Auto de-dupe & merge guest cardsSee existing lead info automatically inserted into guest card fields, letting you skip the busywork.
  • Email designerAdd attachments, in-line images, gifs, fonts, emojis, tables, and more to make beautiful emails that delight your prospects.
  • Quote generatorLeasing teams can generate and send quotes within messages - all from one screen.
  • Craigslist posting suiteKnock’s CL suite helps prevent ghosting while enabling leasing teams to post in a single click.
  • Real-time notificationsWith notification bubbles, audible alerts, banner, and push alerts, leasing teams never miss a thing.
  • Customer support live chatLeasing teams have a question? Knock’s live support chat is available on the same screen, so answers are just a click away.

Don't forget about your residents. Closeout renewals up to 75% faster with Knock.