The renewal management platform that delivers results

With Knock’s Renewal CRM, front office teams have access to the best tools in the industry to control resident pipelines, generating increased occupancy for properties and peace of mind for leadership.

The renewal management platform that delivers results

With Knock’s Renewal CRM, front office teams have access to the best tools in the industry to control resident pipelines, generating increased occupancy for properties and peace of mind for leadership.

Eliminate vacancies with an additional month of lead time

Knock helps property teams close out renewals long before they expire providing up to an additional month to get units pre-leased and eliminate vacancy.

Control resident pipelines with ease

Time to raise rents? Still increasing occupancy? Our resident pipeline tracking provides the visibility you need to make the right decision to improve NOI. 

Reduce turnover

Don’t let residents leave because of poor customer service. Knock provides the tools leasing teams need to send resident satisfaction sky high and eliminate unwanted turnover. 

Increase business intelligence with resident analytics

With Knock’s Renewal CRM, leadership can maintain oversight on leasing team productivity and resident metrics, ensuring portfolio-wide accountability.

Give your teams an extra month to fill units

Finders, features

With Knock’s Renewal CRM, here’s what’s in store:

  • Renewal stagesTake a look at which units will be up for renewal months before lease expiration date.
  • Resident segmentsSave time by using filters to segment your residents and send them group messages.
  • Mass messaging Need to send a message to the whole building? Use Knock’s mass messaging tools to send them all with one click.
  • Resident Engagement Score A single score to helps management monitor their staff’s renewal engagement.
  • Text messaging Send individual, group, and segmented SMS messages to residents any time of day.
  • EmailSend individual, group, and segmented email messages to residents any time of day.
  • Resident historyKeep track of all resident conversations - from first contact to move out - in the same familiar Knock conversation dashboard.
  • Resident analyticsKeep track of all your resident and renewal metrics in our Insights and Analytics platform.
  • Automated staff notificationsStaff will automatically receive renewal notices, prompting proactive resident outreach.
  • Two-way integratedNo need to update multiple platforms, once the status has changed in your property management system, we'll take it from there.
  • Roommate communicationsSend the same message to all the residents in the same unit for quick and easy communication.

Our CRM doesn’t stop here, check out our Insights and Analytics platform.