Smarter tours for the modern front office

Renters want to find an apartment. You want to fill a unit. Knock’s Tour Companion takes care of both.

Smarter tours for the modern front office

Renters want to find an apartment. You want to fill a unit. Knock’s Tour Companion takes care of both.

Impress visitors from the start

With live video and self-guided tours, leasing teams can greet visitors in a modern manner that gathers key information to help create a 5-star guest experience.

Reduce risk and fraud

Don’t tell your prospects that you take security seriously: show them. With single-click ID scanning, we help keep your building and residents safe from fraudulent activity.

Establish trust with renters

Today’s renters come in the building armed with all sorts of information. Knock Tours puts the authority back in the hands of the leasing team with real-time access to property information.

Close more applications

You have the perfect unit for them, and now you can fill it. With our advanced unit recommendations and live-quoting capabilities, Knock helps leasing teams unite prospects with their dream apartment — and complete an application before they walk out the door.

Get sales insights you’ve never had

With the Tours Engagement , Demographics, and ID Scan reports, your teams have the information they need to hit their goals each month and help protect the community from fraud.

All your conversations, one integrated platform

Knock Tours keeps a historical record of all your conversations and interactions in one place, ensuring leasing teams can keep track of conversations, reporting stays consistent, IT teams have fewer integrations to manage.

Find out how this manager focused on quality and increased occupancy to 97% with Knock.

Finders, features

With Knock’s TourTablet, here’s what’s in store:

  • ID Scanning With single-click ID scanning, Knock Tours helps prevent fraudulent renters from entering your property, applying for a lease, and turning into a costly mistake.
  • Personalized Recommendations Use our advanced recommendation engine to match prospects with their perfect apartment home, all while collecting valuable data for management teams.
  • Tour Itinerary Our tour itinerary puts all the important information leasing teams need to convert in one place, including photos, availability, favorite apartments, and more.
  • Live Video Tours Leasing agents can host live video tours, show model units, and request applications — just as they would in person.
  • In-App Quote Generation At the end of a tour, Knock shows a summary of the apartment homes that were visited and favorited — and sends a PDF quote to the prospect with the click of a button.
  • Property Map Leasing teams can use digital sitemaps during tours to highlight different areas and floors of the building. Our Property Map feature also enables them to share images with prospects.
  • Neighborhood Map Use the neighborhood map to show prospects the unique points of interest around your building to help sell your community.
  • Concessions Use on-screen concessions as a final selling point to secure applications.
  • Urgency Use our “High Demand” indicators to create a sense of urgency with prospects and encourage them to apply while you still have them on-site.
  • Floorplan & Community PhotosShow visitors all the best parts of your community with digital photos of floorplans and amenities.
  • World-Class ID Protection Knock Tours employs the same technology U.S. Border Patrol and the airline industry use to facilitate millions of ID scans per day.
  • Global Document Coverage 6k+ ID library, with coverage of 200+ countries and territories around the world.
  • Multi-Factor Data Validation Machine learning analyzes and validates dozens of data points from the front and back of IDs — including biometric and alphanumeric — to ensure information matches before verifying identity.
  • 1D & 2D Barcode Scanning Decodes various 1D and 2D formats, ensuring broad coverage and accurate data recognition.
  • Knock Platform Integration Custom-built ID scanning workflow that works out-of-the-box with Knock’s desktop platform and iOS app.
  • Visitor Demographics ReportWith visitor reports, marketing teams can get higher quality leads by knowing who's visiting your properties and where they're coming from.
  • Tours Engagement Report With our new Tours Pipeline Report, management can quickly see which properties and agents are following standard tour conversion procedures — and which aren’t.
  • Fraud Exposure Report See pass and fail rates for ID scans to know which properties have more fraud attempts, which employees are following scanning protocol — and how to tighten up screening criteria to further protect your portfolio from fraud.