Make missed calls a thing of the past

Knock Voice App browser calling allows leasing agents to make and receive calls through Knock’s dashboard from anywhere they’re working — increasing productivity, expanding coverage of prospect calls, and creating a detailed record of team performance.

Make missed calls a thing of the past

Knock Voice App browser calling allows leasing agents to make and receive calls through Knock’s dashboard from anywhere they’re working — increasing productivity, expanding coverage of prospect calls, and creating a detailed record of team performance.

More answered calls

With Voice App, teams can field multiple prospect calls at once and cover for other agents (even at other properties) — boosting conversions with reduced holds and fewer voicemails.

Work from anywhere

The ability to take and make calls anywhere with an internet connection means leasing agents can work from headquarters, sister properties, or home. And with hybrid work models becoming more commonplace, Voice App lets your company be flexible to any work environment.

Stay on top of team performance

Improve employee performance with audio recordings that give valuable insight into calls with prospects (and are easily accessible in prospects’ guest cards), as well as the ability to identify key coaching opportunities based on agents’ response times and skills in tailoring leasing experiences.

“Voice App has made things so much simpler and flow so much quicker. Closing ratios are going up, responsiveness has gone up, it’s a full 360 win.”

– Esteban Dominguez, Operations Manager, Scott Management

Finders, features

With Knock’s Voice App, here’s what’s in store:

  • No extra hardware requiredMake and receive prospect calls in Knock, no office phones needed.
  • Call recordingImprove team performance by reviewing audio recordings of all inbound calls.
  • VoIP (Voice over Internet Protocol)Field prospect calls anywhere with an internet connection.
  • Multi-property coverageEnable leasing teams to cover calls across multiple properties.
  • Toggle agent availabilityAgents can mark which properties they are available to answer calls from.
  • Seamless prospect trackingRecorded calls are tied to prospects’ guest cards, making them accessible across Knock’s CRM platform.

Don't forget about your residents. Closeout renewals up to 75% faster with Knock.