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Virtual Apartment Assistant

Standard Technical Partner

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Virtual Apartment Assistant

Standard Partner

Virtual Apartment Assistant provides the answer to leasing office needs. VAA is an extension of the leasing office, representing the community with virtual agents skilled in the multifamily industry. VAA assists with both current and prospective residents’ questions, sets appointments, and creates work orders. Our friendly and industry trained agents will answer your community's phones during the hours you have chosen and provide callers with outstanding customer service.

In addition, Virtual Apartment Assistant has detailed community information and can customize the community's profile to suit its unique needs.

Product Benefits Complementing Knock:

Our integration ensures that all leasing team activities — whether from VAA agents or your onsite teams — are tracked in the Knock dashboard, providing one source of truth for prospect information.


  • Virtual agents - leasing, maintenance, general support


  • N/A